Refund policy

Overview

Returns accepted within 30 days of delivery
Refunds processed within 10 days of receiving return
No restocking fee
Customers pay for return shipping
Exchanges accepted

Refund Eligibility

We accept returns for items that are:
In original condition
Unopened and unused
In original packaging
Returned within 30 days of delivery

Time Frame for Returns

Return requests must be submitted within 30 calendar days from the date of delivery.

What the Refund Process Looks Like and How to Request a Refund

Contact us at sales@playtopiaonline.com or call +1 (631) 651-3903
We will review your request and provide return instructions
The return address will be provided only after your return has been approved
Please do not send any items back without prior authorization
Ship your item back using a trackable shipping method
Once received and inspected, your refund will be issued

Refund Timeline

Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

Exchanges

We accept exchanges for eligible items. Please contact us to start an exchange request.

Order Cancellations

You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.

Restocking Fees

We do not charge restocking fees on returned items.

Contact Information

Playtopia Online/ SPCG HTE LLC

Email: sales@playtopiaonline.com

Phone: +1 (631) 651-3903

Customer Support Availability: Monday - Friday: 9:00 AM - 5:00 PM (PST)